AutoPay Pass FAQs
What is the commitment to sign up for the AutoPay and the lowest priced options?
There is a three-month minimum commitment for all AutoPay Passes. After the initial three-month commitment the pass will automatically continue on a month-to-month basis and your credit/debit card will continue to be charged each month. You may cancel the pass, without penalties, at any time after the initial three-month commitment.
Am I able to change my pass?
Yes, all passes can be changed after the initial three-month period. If you are one of the limited Passes (4 per month | average of 1x a week or 8 per month | average of 2x a week memberships) you are able to upgrade to the next level at any time, even during the current month. If you are on the 8x a month or Unlimited you are able to drop down to the next level, but only at the beginning of the next month. There are no refunds for dropping to the next level. As long as you do not have a lapse in AutoPay cycles, there is no charge to change your level other than the price difference between the two passes.
If I downgrade my Unlimited Pass and purchased a Workshop, etc. at a discount, am I still eligible to attend at the discount?
If you purchase a Workshop, Playshop, Master Class, or any other class or event at a discount while under the Unlimited AutoPay Pass but attend while under a downgraded pass, you will be required to pay the difference before attending.
Can I change my pass to a different tier for just one month?
Yes, as mentioned above, the pass can be changed for any number of months, as long as it follows the guidelines above and does not occur within the initial three-month commitment period.
How far in advance do I need to notify you to cancel my AutoPay Pass?
After the initial three month commitment, if you are in need of cancelling, we must receive your request via email or in writing fifteen, (15) business days prior to your membership ending or your account will be charged for the subsequent month. Verbal cancellation requests (in-person or via phone) will not be accepted. Cancellation requests can be sent to firstname.lastname@example.org. Written cancellation requests can be mailed or dropped off at the studio. This will ensure that we have a record of you requesting the termination. You will receive a confirmation email, or phone call if there is no email address on record, after we have canceled the AutoPay Pass. No refunds will be issued for AutoPay Pass fees that have already been drawn.
What happens if I cancel my pass in the first three months?
Cancelling your membership in the first three months will result in an early cancellation fee of $99 being drawn from the payment source on record. Any fees that have already been collected will not be refunded.
Am I able to put my pass on hold?
Passes cannot be placed “on hold.” If you know you will be unable to attend classes for a portion or all of any given billing month, your pass can be terminated, provided it is not during the initial 3 month agreement. Upon signing a new agreement, the initial three month commitment is reactivated.
I have a Tier 1 or Tier 2 AutoPay Pass. What happens if I can’t attend classes for one or more weeks during the month?
The (4) Tier 1 classes or (8) Tier 2 classes can be used at any time during the current billing month and are not restricted to a weekly schedule. If classes go unused in any billing month, they are forfeited and do not rollover.
Are there any activation fees for purchasing a pass and changing it?
No, there are no activation fees.
I don’t want to be on Auto-Pay. What are my options?
You will receive our best rates with our auto-pay options, however, we offer a single-class Drop-In Pass and a variety of Multi-Class Passes that are one-time purchases. All Class Passes have expirations and must be used prior to the expiration date.